Refund policy

Refund & Returns Policy

Last updated: 11/03/2026

Returns

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • You must provide proof of purchase

To start a return, contact us at glsdesigndotcom@gmail.com.

If your return is accepted, we will provide instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Personalised or custom products

  • Perishable goods

  • Hygiene or personal care products

  • Gift cards

If you have questions about a specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you if the refund was approved.

If approved, you will be automatically refunded to your original payment method within 5–10 business days.

Please remember it can take time for your bank or credit card company to process the refund.